Help center
Search answers about buying, selling, MoMo payments, and keeping your account secure on Cheapstores.
FAQ
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Cheapstores is a Ghana-focused marketplace that connects buyers with verified local vendors. Browse shops near you, compare prices, chat with sellers, and pay securely with Mobile Money.
Tap Sign in on any page and register with your email or phone number. Verify your contact details, then complete your profile so vendors can reach you about orders and deliveries.
Use the map and search on the marketplace home to discover vendors by location or category. Saved addresses and campus filters help you see what's available around KNUST, Accra, Kumasi, and other areas.
Open your account menu and choose Seller dashboard. Complete vendor onboarding, add your first shop, then list products with clear photos and prices. You can manage multiple shops from one vendor account.
From the vendor dashboard, go to Products and tap New product. Add photos, price, stock, variants, and a short description. Keep listings accurate so buyers know what to expect at pickup or delivery.
Yes. Vendors can create and switch between multiple shops from the shop switcher in the dashboard. Each shop has its own profile, hours, location, and product catalog.
Open Products in your vendor dashboard, select a listing, and edit quantity or price. Mark items out of stock when unavailable so buyers don't place orders you cannot fulfill.
Use bright, honest photos, accurate sizing or measurements, and a price that matches what you charge in person. Mention pickup windows, delivery areas, and any MoMo surcharges upfront.
At checkout, choose MoMo and confirm the amount on your phone. You'll receive a prompt from your mobile wallet provider. Complete the approval on your device to place the order.
Open My orders from your account menu to see status updates from the vendor-new, preparing, ready for pickup, out for delivery, or completed. Message the shop directly if you need a quicker update.
Delivery or pickup timing depends on the vendor's listing and your location. Check the shop page for hours and delivery notes. Vendors update order status as they prepare and hand off your items.
Message the vendor first through Cheapstores chat with your order ID and photos if needed. If you cannot resolve it together, contact our help desk and we'll review the case with both parties.
Add your MoMo payout details under Shop settings → Billing. Completed order payments are settled to your MTN, Telecel, or AirtelTigo number on the schedule shown in your billing overview.
Go to Settings in your account menu and choose change password, or use Forgot password on the sign-in screen. You'll receive a verification link or code to set a new password.
Cheapstores processes MoMo payments through secure payment partners. We do not store your mobile wallet PIN. Only complete payment prompts on your own device.
Use Message our help desk from this page or report the listing from the product page menu. Include the shop name, listing link, and a short description so our team can review quickly.
Still have a question?
Our help desk can assist with orders, shop setup, and account issues.